Order Q&A

Order Tracking & Management

• I need to cancel my order, what should I do?
• How long will it take for me to receive the package?
• How long will it take for my order to ship?
• What shall I do if I haven’t received my order?
• Do you ship internationally?
• How do I track my order?

Returns, Refunds & Exchanges

• What is the return policy for window air conditioners?
• If I need to return an item, do I have to pay the postage?
• What happens once my item is returned?
• Can I exchange a product?
• How do I return an item?
• What is your refund policy?