1. Returns & Warranty Coverage Within 100 Days of Purchase

Full Return: DELLA provides comprehensive assistance for all orders within 100 days of purchase. Our money-back guarantee allows you to return the item first, after which we will process your refund. Products must be returned in their original operating condition, including all accessories and packaging.

Parts Replacement: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. DELLA will also cover all shipping expenses for the delivery of replacement parts.

2. Warranty Coverage from 101 Days to 1 Year

Registered Product and Non-professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. DELLA will also cover all shipping expenses for the delivery of replacement parts.

Registered Product and Professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. DELLA will also cover all shipping expenses for the delivery of replacement parts. If, after parts are replaced, the customer’s unit is still malfunctioning and the customer has a licensed HVAC tech defective report, Della will take care of the customer at its discretion.

Unregistered Product: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts. DELLA will also cover all shipping expenses for the delivery of replacement parts.

3. Extended Lifetime Warranty (Beyond 1 Year)

Extended Warranty Program: Customers who register their mini split unit within 100 days of purchase will receive complimentary lifetime parts coverage.

Registered Product and Non-professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. The customer is responsible for all shipping costs.

Registered Product and Professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. If, after parts are replaced, the customer’s unit is still malfunctioning and the customer has a licensed HVAC tech's defective report, Della will take care of the customer at its discretion. In any event, the customer is responsible for all shipping costs.

Unregistered Product: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts. The customer is responsible for the costs of all parts and shipping.